{"id":27924,"date":"2022-03-17T12:00:00","date_gmt":"2022-03-17T12:00:00","guid":{"rendered":"https:\/\/blogs.oncolink.org\/?p=13491"},"modified":"2024-11-03T15:13:42","modified_gmt":"2024-11-03T15:13:42","slug":"five-questions-withfrancisco","status":"publish","type":"post","link":"https:\/\/ogkologos.com\/en\/five-questions-withfrancisco\/","title":{"rendered":"Five Questions With\u2026Francisco."},"content":{"rendered":"<p>Welcome to our newest blog series, \u201cFive Questions With\u2026\u201d&nbsp; In this series, we will highlight the unsung heroes that make healthcare work. From guest services to the phlebotomist, the pet therapy volunteer, and the environmental services workers.&nbsp; These individuals enhance our experiences when we are getting care and highlight human connection and support. Thank you for all you do!<\/p>\n<hr class=\"wp-block-separator\">\n<p>This week we feature Francisco Castro. Franciso works in Guest Services at the Ann B. Barshinger Cancer Institute Lancaster General Hospital.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.oncolink.org\/wp-content\/uploads\/Francisco-photo.png\" alt class=\"wp-image-13492\" width=\"305\" height=\"402\"><\/figure>\n<\/div>\n<h2>How long have you been in this position?<\/h2>\n<p>&nbsp;This July will be 9 years. I have been here since day one. (ABBCI opened in July of 2013).<\/p>\n<h2>Tell us more about what you do to support patients.<\/h2>\n<p>I assist them by getting them a wheelchair if they need it, by giving them a ride to their cars, or by transporting patients that have appointments in another building. If I take them to another building, I will also pick them up when they are finished with that appointment. I escort patients to where they need to be in the building, I don\u2019t always just point them in the right direction, but rather say, \u201cfollow me\u201d and I show them the way.<\/p>\n<h2>Is there one story that sticks out in your head about a patient you can share?&nbsp;<\/h2>\n<p>Not one in particular \u2013 it just feels good when patients come every day and I get to know them and they get to know me. One patient nominated me to the American Cancer Society, and I was taken aback by that because all I did was talk to her, kid with her, and joke with her. I was honored to receive that award.<\/p>\n<h2>What is the most challenging part of your job?&nbsp;<\/h2>\n<p>I know people come here and they are scared. The \u201cC\u201d word, cancer.&nbsp; I want to make the patients feel at home and let them know there is nothing to be scared about and that I am here with you. I want to tell them that I am here every day, if you need anything\u2026give me a call. I do see that after some time patients become more at ease once I talk to them. I tell them to stay positive and hope for the best.<\/p>\n<h2>If someone was applying for a similar position, what would you tell them about the work?&nbsp;<\/h2>\n<p>You have to be flexible and open-minded. It is different from some jobs. Here everyone is different. You are going to meet different people: some are grumpy, some are open, and some are quiet. It\u2019s a challenge to adapt to each patient and sometimes I succeed and sometimes I fail. You just have to make them feel welcome and at home. When patients are done, I tell them\u2026I will see you at the mall.<\/p>\n<h2>What is a job accomplishment that you are proud of?<\/h2>\n<p>I am a three-time healthcare hero recipient. When a patient is done with their treatment, they fill out a survey and some patients choose to make donations to the LGH Foundation in honor of someone. I have had this honor three times. Considering what all the patients have gone through to think that they took the time to nominate me, warms my heart.<\/p>\n<hr class=\"wp-block-separator\">\n<p>Do you want to nominate a staff member, volunteer, co-worker, or friend for us to feature in \u201cFive Questions With\u2026\u201d Go to <a href=\"http:\/\/oncolink.org\/feedback\" target=\"_blank\" rel=\"noreferrer noopener\">oncolink.org\/feedback<\/a> and let us know!<\/p>\n<p><a href=\"https:\/\/blogs.oncolink.org\/2022\/03\/five-questions-with-francisco\/\">Source<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Welcome to our newest blog series, \u201cFive Questions With\u2026\u201d&nbsp; In this series, we will highlight the unsung heroes that make healthcare work. From guest services to the phlebotomist, the pet therapy volunteer, and the environmental services workers.&nbsp; These individuals enhance our experiences when we are getting care and highlight human connection and support. Thank you [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[5137],"tags":[],"class_list":["post-27924","post","type-post","status-publish","format-standard","hentry","category-world-news"],"_links":{"self":[{"href":"https:\/\/ogkologos.com\/en\/wp-json\/wp\/v2\/posts\/27924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ogkologos.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ogkologos.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ogkologos.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ogkologos.com\/en\/wp-json\/wp\/v2\/comments?post=27924"}],"version-history":[{"count":1,"href":"https:\/\/ogkologos.com\/en\/wp-json\/wp\/v2\/posts\/27924\/revisions"}],"predecessor-version":[{"id":44980,"href":"https:\/\/ogkologos.com\/en\/wp-json\/wp\/v2\/posts\/27924\/revisions\/44980"}],"wp:attachment":[{"href":"https:\/\/ogkologos.com\/en\/wp-json\/wp\/v2\/media?parent=27924"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ogkologos.com\/en\/wp-json\/wp\/v2\/categories?post=27924"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ogkologos.com\/en\/wp-json\/wp\/v2\/tags?post=27924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}